Support
Something not working? Start here.
Epic Fields is free, and we've made it as intuitive as we know how. Most of what goes
wrong is answered below, so it's worth a look before anything else.
If you find a bug, email support@mywildeye.com.
It's logged as a ticket with our support teams in New Zealand, Australia and the western
United States, the same people who look after Wildeye's monitoring customers: water
districts and growers with water actually moving. Theirs are answered first, because
somebody is usually standing in a paddock waiting on one. Epic Fields is free and queues
behind that, so give us a little time.
The things people ask first
The outline came out wrong
Tap Edit on the field and the trackpad comes up. Drag any handle to move
a corner, or drag the line between two handles to push that edge out. A single finger
anywhere on the pad nudges the whole shape a little at a time, which is the quickest way
to line an outline up with what you can see. Nothing is saved until you say so.
Nothing happens when I tap a field
Zoom in further. A field has to fill a reasonable part of the screen before the app can
pick it out. Very small paddocks need to be closer still.
The first tap after installing takes a few seconds
That's the app building the detection models for your particular phone, which happens
once and then never again until the app updates. A message says so while it's happening.
Every tap after that should be quick.
There's no season movie for my field
A season is built from clear satellite passes, and a run of cloudy weeks leaves gaps.
Fields a long way from a recent pass, or under persistent cloud, can have very little to
show. The card under the movie says how many passes it found.
I want the volume in acre-feet, not just inches
The volume appears beside the depth once the app has reason to think the field is
irrigated: you've said so in its settings, or the boundary came from a survey. Open the
field's settings and tick that it's watered.
It's showing the wrong units
Units follow your phone's region setting. Change the region in iOS Settings and the app
follows it.
What you need
An iPhone running iOS 18 or later, and a connection. There's no account to make, nothing
to subscribe to and nothing to unlock. It is free, and there is no paid version waiting
behind it.
Your fields, and getting rid of them
Your saved fields live on the phone and nowhere else. There's no account and no sync, so
deleting the app takes them with it. There's nothing to close and nobody to ask.
What the app sends, what our server keeps, and what we can't promise are all set out on
the privacy and disclaimer page.
Telling us a number looks wrong
Useful to include: roughly where the field is, what the app said, and what you expected.
The imagery and weather come from public archives that can be late or wrong, and knowing
which of those two is off is most of the work.
Where we are
Wildeye's support runs out of three offices, in three timezones.
-
United States
5811 E. Princeton Ave
Fresno, CA 93727
(559) 290-7915
-
Australia
31 Cedrick Street
Stirling, WA 6021
1300 WILDEYE
-
New Zealand
31 George Street
Mt Eden, Auckland 1024
0800 WILDEYE